- Professional Experience
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- Neighborly Senior Services
- Clearwater, Florida - 8/97 to Present
Associate Programmer:
- Assist Sr. Programmer with maintaining the Client Intake Maintenance
System program (C.I.M.S.) developed in-house. Maintain and modify
previously written (PL/SQL) code in reference to Reports 2.5 and Forms 4.5
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- P.C. Support and Software Trainer (Original Position): 8/97 to 09/98
- Performed all computer operations and conducted computer-training
sessions as needed. Maintained all personal computers, including hardware
and software. Assisted Network Administrator with software and hardware maintenance, upgrades,
and support. Also assisted Network Administrator using Win95, Windows NT, and Unix platforms to maintain user login accounts and permissions.
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- Special Data processing
Clearwater, Florida - 6/96 to 8/97
Computer Technician (2nd
Promotion): 05/97 to 8/97
- Built and maintained company computers. Solved assigned end
user computer and phone problems. Responsible for most of the computer
software installs and upgrades. Work on Win95, Windows NT, and UNIX platforms.
Trouble shoot and solve miscellaneous problems and projects as needed.
Make network cables and install jacks for data and phone lines.
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- Software Training Coordinator (1st Promotion): 11/96 to 05/97
- Responsible for creating and maintaining company Reference
and Training guides on various computer software and program applications.
Train and upgrade company staff. Review and test all new program applications
prior to company distribution (i.e. Oracle and Dataflex applications).
Maintain, reference, and file various Program Documentation (i.e. source
code, flowcharts, screen prints, SQL/PL_SQL print outs, and program specifications)
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- Evening User Support Technician (Original
Position): 06/96 to 11/96
Assisted end users with various problems and/or questions. Assisted
in maintaining documentation on department procedures. Served as general
aide, MIS liason, and Troubleshooter on equipment failures for user departments
during after-hours emergency situations. Responsible for checking the following;
software system operations, logins to various computer platforms, backups
& disk usage/file size on UNIX and Novell, terminal operation on the
hp9000, daemon operation on UNIX and Novell, generated and maintained DK
Helpdesk tickets for MIS staff.
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- Robey-Barber Insurance Services
Corporation
- Tampa, Florida - 12/90 to 4/96
Computer Support/M.I.S. Department:
- Assisted Systems Administrator and Computer Programmer by communicating
and documenting various computer problems, fixed general computer, printer,
and network errors, maintained backups for the computer labs, resolved
user inquiries concerning various software applications such as, WordPerfect
5.1, Professional Write Plus, MS Word, PowerPoint, and Excel.
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